Help Center

11 Taka Help Center — answers to all your questions Find the Answer Here

From opening an account to payments, bonuses, games, and security — we're here to help with everything. Our team is by your side 24/7, every day of the week.

24/7 Support In Bangla Quick resolution Safe & Trusted

Popular: Payment methods, bonus terms, account verification

11 taka
Help Topics

What can we help you with?

Click on any section below to find the information you need.

Complete account guide

11 TakaOpening an account is quick and straightforward — it only takes a few minutes. All you need is an active mobile number and to be of legal age (18+). Below is a step-by-step guide on how to create your 11 Taka account and get started.

Registration steps

1
Go to the registration page

Click the "Register" button on the website or app. Enter your name, mobile number, and preferred password in the form.

2
Verify your OTP

A 6-digit OTP will be sent to your mobile number. Use it to verify your phone number. If you don't receive the code, wait 60 seconds and request a resend.

3
Complete Your Profile

Confirm your full name, date of birth, and preferred currency (BDT). This information will be required for payment verification later.

4
Make your first deposit and claim your bonus

Make your first deposit via bKash, Nagad, or Rocket and your Welcome Bonus will be credited to your account automatically.

Account Verification (KYC)

Account verification (Know Your Customer, or KYC) is required for secure transactions on the 11 Taka platform — especially before making large withdrawals. The process is straightforward: simply upload a clear photo of your National ID (NID) or passport. Our team typically completes verification within 1–2 business days.

Please note that you can play without a verified account, but KYC verification is required for withdrawals above a certain limit. This is in place to keep your account secure.

What should I do if I forget my password?

On the login page, click "Forgot Password?" A reset link or OTP will be sent to your registered mobile number. Enter your new password and log back in. For security, use a mix of letters, numbers, and special characters in your password.

Deposit & Withdrawal Guide

Payments at 11 Taka are simple and secure. Using Bangladesh's most popular mobile banking services, you can deposit and withdraw funds anytime.

Payment Methods Minimum deposit Maximum Withdrawal Processing Time Status
bKash ৳500 ৳1,00,000 5–10 minutes Instant
Nagad ৳500 ৳50,000 5–10 minutes Instant
Rocket ৳500 ৳50,000 10–15 minutes Fast
Bank Transfer ৳2,000 ৳5,00,000 1–3 business days Standard

How to make a withdrawal

To make a withdrawal, log in to your account and go to the "Withdrawal" option. Select your preferred payment method, enter the amount, and confirm your mobile number. Funds typically arrive in your account within 5–15 minutes.

Please note that your account must be verified before your first withdrawal. Use the same number you used to make your deposit. 11 Taka never charges any hidden fees for withdrawals.

Bonus & Promotions Guide

11 Taka's bonus program is the most generous in Bangladesh's online betting scene. From new members to regular players — there's a dedicated offer for everyone.

How do I claim the Welcome Bonus?

A 100% Welcome Bonus is automatically credited to your account the first time you make a deposit. For example, if you deposit 1,000 Taka, you'll receive an additional 1,000 Taka in bonus funds — giving you 2,000 Taka in total to play with.

Understanding wagering requirements

To withdraw bonus funds, you must meet the applicable wagering requirements. For example, a 10x wager means you need to bet the bonus amount ten times over. 11 Taka's wagering requirements are among the lowest in the market — built with players in mind.

  • Welcome Bonus: 10x Wagering (within 30 days)
  • Reload Bonus: 8x wagering
  • Cashback: No wagering required — withdraw instantly
  • Free Spin Winnings: 5x Wagering

Game & Betting Guide

11 Taka offers over five hundred games — slots, Live Casino, Sports Betting, and much more. Each game has its own rules, but all are RNG-certified and completely fair.

How does Sports Betting work?

Head to the Sports section and select your preferred sport and match. Review the odds, add your selection to the bet slip, and confirm your stake. Once the match ends, any winnings are automatically credited to your wallet.

How to play Live Casino

Step into the Live Casino and play Baccarat, Roulette, Blackjack, and Teen Patti with professional dealers in real time. Take a seat at the table, place your chips, and follow the dealer's lead. A stable internet connection ensures the best experience.

Game fairness assurance

All games on 11 Taka are audited by independent, internationally accredited third parties. Every outcome is completely random and never predetermined. RTP (Return to Player) information is clearly stated in each game's description.

Satisfaction Rate
Issue resolution rate97%
First Contact Resolution89%
Average Response Time<2 minutes
User satisfaction98%
Privacy Policy

11 Taka keeps your personal information completely secure and never shares it with third parties. To learn more, Privacy Policy Read more.

11 taka
Common Issues

Common Issues & How to Fix Them

Browse the questions below to find a solution to your issue. If you can't find what you're looking for, reach out to us directly.

New players sometimes run into minor issues — such as a failed deposit, a missing bonus, or trouble logging in. These are almost always easy to fix. At the 11 Taka Help Center, we provide clear, straightforward solutions for every common problem.

If you can't find a solution in the information below, reach out to our support team via live chat or email. Our Bangla-speaking team is always on hand to help.

Deposits are usually credited to your balance instantly. If it hasn't appeared after 5–10 minutes, try the following: 1) Refresh the page, 2) Close and reopen the app, 3) Contact support with a screenshot of the transaction. Always save the transaction ID from bKash/Nagad — it helps resolve issues faster.

bKash and Nagad withdrawals typically arrive within 5–10 minutes. Bank transfers may take 1–3 business days. If your withdrawal is taking longer than expected, please contact support and provide your withdrawal ID.

There are a few reasons you may not have received your bonus: the minimum deposit requirement wasn't met, the same offer was already claimed, or an incorrect promo code was entered. Make sure you apply the correct promo code at the time of deposit. If the issue persists, contact support.

Your account may be temporarily locked after multiple incorrect password attempts. Wait 30 minutes and try again, or use the "Forgot Password?" option to reset it. If the problem continues, contact us via Live Chat — we'll verify your identity and unlock your account.

To install the APK on an Android device, enable "Install from Unknown Sources" in your settings (Settings → Security → Unknown Sources). On iOS, download directly from the App Store. If your internet connection is slow, switch to Wi-Fi. If you're still having trouble, contact our support team.

At 11 Taka, points are earned automatically on every bet you place — typically 1 point per ৳100 wagered. Points can be redeemed for bonuses, free spins, or cash. As you advance through VIP tiers, your point earn rate increases.
11 taka
Contact Us

Get direct help

Our expert team is here for you with any question or issue. Reach out through whichever channel suits you best.

Live Chat
Click the chat icon in the bottom-right corner of the website or app. Average response time is just 1–2 minutes.
Online now
Email Support
For complex issues, send us a detailed email. Attaching screenshots helps us resolve your problem faster.
support@11taka.ws
Phone Support
Speak directly with our Bangla-speaking support agents for urgent matters. Available 8:00 AM – 12:00 AM.
8:00 AM – 12:00 AM, 7 days a week
Details

Learn more about 11 Taka Support

11 Taka believes that the quality of a betting platform isn't measured by game variety alone — it's also about how quickly and effectively user issues are resolved. That's why we place a strong focus on our Help Center.

Our support team operates entirely in Bangla — no need to communicate in English. Whether you're in Dhaka, Chattogram, Sylhet, or anywhere else in the country, we'll always respond in Bangla.

Popular services

According to our data, payment-related questions are the most common among 11 Taka users, followed by bonus terms and account verification. These are the three areas where we've built the most resources, so you can find answers and resolve issues on your own with ease.

Our goal is for more than 90% of issues to be resolved right here on this page — no need to contact support. But whenever you do need us, we're always here.

Stay Safe — Watch Out for Scams

Remember: No 11 Taka staff member will ever ask for your password, OTP, or banking details. If anyone claims to be from 11 Taka and requests this information, they are a scammer. Report it to our official channels immediately.

11 taka
Average Response Time
Live Chat
1–2 minutes
Email
2–4 hours
Phone
Instant

Still haven't found a solution?

Our expert support team is available 24/7 in Bangla and ready to help. Reach us via Live Chat and get a resolution within minutes.

বাংলা