11 Taka FAQ — all your questions answered in one place

No. Only one account per person is allowed. If multiple accounts are found, all of them will be closed and balances may be forfeited. Different members of the same household may each create their own separate account.

KYC is the process of verifying your identity. Before your first withdrawal, you'll need to submit a photo of your NID or passport. This typically takes 24 hours for verification to be completed. Withdrawals are not possible without KYC.

On the login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Use the OTP to set a new password — the whole process takes Within 2 minutes Done.

Too many failed login attempts will automatically lock your account for 30 minutes. Please try again after 30 minutes, or Help Center contact us — your identity will be verified and your account unlocked immediately.

Yes, though for security reasons it cannot be changed directly. Help Center We can update your number once you verify your identity with your NID. This is typically completed within 24 hours.

Minimum 18 years. Registration is strictly prohibited for anyone under 18. If age verification fails, the account will be closed and any remaining balance will be refunded. Responsible Gaming Learn more.

Minimum Deposit ৳500. However, a minimum deposit of ৳500 is required to claim the 100% first deposit bonus. Maximum single deposit limit is ৳5,00,000.

bKash, Nagad, and Rocket typically 1–5 Minutes balance is credited. Bank transfers may take 2–6 hours. If you've been waiting more than 1 hour, please contact us with your transaction ID. Support contact us.

11 Taka charges no deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may charge their own transaction fees — these are set by them and are unrelated to us.

First, wait 30 minutes — minor delays can occur due to network issues. If it still hasn't arrived, contact us with your bKash/Nagad transaction ID. via Live Chat Contact us and we'll get it sorted quickly.

Daily maximum deposit limit for standard members ৳2,00,000. VIP members have higher limits. If you'd like to lower your own limit, Responsible Gaming Go to Settings to set a deposit limit.

Minimum Withdrawal ৳300. Maximum single withdrawal is ৳1,00,000. Higher limits apply for VIP members.

Common reasons include:

• KYC Verification Incomplete
• Bonus wagering requirement not met
• Incorrect payment details provided
• Suspicious Account Activity

To find out the exact reason, Support contact us.

11 Taka charges no fees on withdrawals. However, if you make more than 3 withdrawals per month, a small fee from the payment provider may apply. VIP members enjoy unlimited free withdrawals.

Yes, but only after meeting the wagering requirements. For example, a ৳1,000 bonus with 30x wagering means you need to place ৳30,000 worth of bets. Once fulfilled, the bonus converts to cash balance and can be withdrawn.

Wagering means placing a specified amount of bets using your bonus funds. For example, on a ৳1,000 bonus with 30x Wagering means you need to place bets totalling ৳30,000. Once completed, the bonus becomes withdrawable. The total amount wagered is counted, not the outcome.

For every successful referral ৳200 Once your friend registers and makes their first deposit, the bonus will be credited to your account. You can find your referral link in your account settings.

On daily net losses 5% Cashback with no wagering requirements. It will be credited to your account by 10:00 AM the following day and can be withdrawn directly.

Expiry periods vary by bonus type:

• Welcome Bonus: 30 Days
• Free Bet: 7 Days
• Referral Bonus: 30 Days
• Cashback: 7 Days

Any unused bonus will be forfeited once it expires.

Latest Promotions You can find the latest promo codes on this page. Entering a promo code during registration or on your deposit will unlock additional benefits. Subscribe via SMS or email to receive exclusive codes.

Per ৳100 Bet 1 Point Points accumulate and can be redeemed for cash rewards, Free Bets, or exclusive prizes. More points means a higher VIP tier and greater benefits. For details, on the VIP page View.

Live Betting means placing bets on a match in real time as it unfolds. Odds shift from moment to moment based on what's happening on the field. You'll have access to live scores, stats, and match visualisations. The need for quick decisions is what makes it so exciting.

You can cash out before the match ends. If your bet looks less likely to win, take a partial cashout to secure some returns. The cashout option will appear on your bet slip — note that it may not be available on all bets.

If a match is cancelled or abandoned, all bets are automatically voided and your original stake is refunded. The amount is typically credited back to your balance within 24 hours.

11 Taka uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (profit of ৳150). Higher odds mean lower probability but greater returns. Learn more on the Betting Tips page Learn more.

Add your selections to the bet slip. Adding multiple events creates an accumulator or parlay bet. Win all events and your returns are multiplied across the combined odds — higher potential payout, but higher risk.

Completely safe. Your information is never sold or shared with any third party. See our Privacy Policy Read more.

Go to Account Settings > Security > Two-Factor Authentication. Enable it using your mobile number. From then on, you'll receive an SMS OTP every time you log in. This is the most effective way to secure your account.

Instantly Change your password and via Live Chat contact us. We will temporarily lock your account, investigate the issue, and do our best to recover any losses.